Repeat guest questions
Count inbound questions about Wi-Fi, parking, access, house rules, local recommendations, and checkout during comparable stays before and after launch.
Useful record: questions per occupied stay.Evidence should come from the property, not a promise.
Stay Screen is designed to be tested in one live property first. These measures define what operators can record before and after launch. They are a measurement framework, not guaranteed results or published customer outcomes.
Content accuracy
Track corrections caused by stale, conflicting, or property-mismatched instructions across messages, binders, PDFs, and the TV screen.
Useful record: content-related corrections per month.Offer engagement
Measure views, selections, and completed purchases for optional services shown on the guest TV. Separate visibility from actual revenue.
Useful record: selections and revenue per occupied stay.Checkout timing
Compare when the team learns a guest has departed with when turnover work can safely begin.
Useful record: minutes from guest departure signal to room-ready work.How to run a fair pilot.
Use a defined baseline window, launch one comparable property, keep staffing and operating rules documented, and record exceptions. Expand only if the measured change is meaningful for the operator.